Spa Policy

Make cancellation requests at least 24-hours prior to appointment. Less than 12-hours notice will be subjected to a 50% cancellations fee or voucher redemption.
All No-Show appointments will be charged a 100% fee.
All sales of gift certificates, packages, and vouchers are final and non-refundable.

It is the responsibility of the clients to notify the staff of any underage clients prior to the appointment and they must be accompanied by a legal guardian at all times.
Young children are not allowed on the premises. We cannot take responsibility for the safety of the children.
Due to allergy concerns, we regret that we cannot allow any pets on our premises.

Promotions from 3rd parties, and our internal promotions cannot be combined.
Only 1 voucher per client will be allowed. A 2nd visit with a similar voucher will not be honored.
Select a service from the “Voucher” category when making your appointment. Otherwise, the appointment may not be honored!
Assignment of therapists is based on scheduling and availabilty. Requests for therapists of specific gender is only honored for regular clients where the requests are made early.

Making an appointment request does not confirm appointment.
Initial requests are kept as Pending until we can confirm availablity of space and staffing.
Please wait to receive a confirmation of the appointment before coming to the spa.